FREQUENTLY ASKED QUESTIONS:

Are there lifts in the Resort?

Turtle Beach Resort was built as a 3 story-walk up complex and does not have any lifts located in any area of the building.  It is a 4 story climb from the underground car park to the 3rd level.

Does Turtle Beach Resort have any “disabled/accessible” rooms?

We do not recommend our Resort as a disabled/accessible Resort due to the number of stairs throughout the complex and limited accessibility to all facilities.

Are there pool towels in the apartments?

Pool/beach towels are not provided in the apartments; however we offer a pool towel hire service at Guest Services for $5 per towel for the duration of your stay, which can be laundered in your apartment.

Can we have grocery items delivered to the Resort for our stay?

We recommend this as a perfect way to start your holiday so feel free to order your groceries on line prior to your arrival.  As we are unable to accept or store your grocery items, please ensure your delivery time coincides with a time that you will be onsite to accept your groceries so that the delivery driver is able to contact you promptly on arrival.

Are hairdryers provided in the apartments?

Yes hairdryers are provided in all the apartments.

Are the pools heated?

Our pools are gas heated to 26 degree in the cooler months and solar heated to 26 degree in the summer months.  Splash Zone is not heated.

Are there restrictions on the slides?

The splash zone is recommended for children. The 2 drop slides have a safety height restriction of 145 cm.  Please follow the directions of the attendants at all time as your safety and that of your children is our priority

Are we wheel chair friendly?

The resort is a three story walk up complex with no way of maneuvering a wheel chair to the 1st & 2nd floors. Even some of our ground floor apartments and walk ways can have small steps to negotiate.  The Deck Cafe can only be accessed via stairs and many of the paths through out the Resort have a width less than 813cm.

Does the resort supply amenities?

A convenient starter pack is provided on arrival in your apartment to get you through the first day or so with a few essential items, these include:

Toilet paper / kitchen tidy bag / laundry powder / dish liquid / coffee / tea /sugar milk / soap & tissues.  These items are not replenished and may be purchased from fresh & tasty for your convenience.

Can you hire strollers/cots/high chairs etc. from the resort?

We have cots/strollers/highchairs available for hire for $9 each per day and bed rails available for $5 per day.  These should be preordered prior to arrival to avoid disappointment.

Is lined provided?

All linen is provided in your apartment and can be laundered at your convenience in your fully self-contained apartment.

Can we EFT our payment?

Turtle Beach Resort accepts Visa and Mastercard as our preferred method of payment. Alternatively a money order / Bank cheque can be arranged ensuring ample time to arrive in the post.  We do not currently support bank deposits as a form of payment.

Arriving after hours?

A telephone is located on the wall in the reception area that is accessible  for our late arriving guests with our night security on site to assist you with instructions on accessing your apartment keys.

Do you require a security bond on check in?

At check in a valid credit card and photo identification is required. A Cash Bond will be required if you cannot provide a valid credit card. Please note debit cards will not be accepted for security holds.  A $200 pre auth security bond will be taken on arrival.

Is car hire available?

We recommend Star Rent-aCar for all your car hire needs.  Feel free to contact us for further information or specials.

Is there car parking available at the resort?

One complimentary underground security car park is available for each apartment.

What is the height restriction on the car park?

The height restriction on the car park is 2.1 metres.  Limited oversized vehicle parking is located at TB2 in front of Fresh and Tasty (first in basis).  Additional on street parking can be found within walking distance to the Resort.

How far is the closest supermarket?

The closest supermarket would be Coles at Pacific Fair Shopping Centre which is approximately 2 km from the resort.

Do you allow Assistance and Therapy Dogs on your property?

Yes we most certainly do allow all forms of Assistance and Therapy dogs to stay onsite with their carers.  All dogs must wear the appropriate collars and or jackets at all times whilst on the property and meet the hygiene and behaviour standards  appropriate for animals in public places.  Registration paperwork is preferred but not essential.

Is there babysitting facilities available at the resort?

We recommend Gold Coast Babysitters which can be booked prior to arrival or at Guest Services.  Please give at least 24 hours notice to avoid disappointment.

How to get to the resort from Brisbane Airport?

The best way to get to Turtle Beach Resort is by private shuttle bus transfer.  We operate our own transfers which offer door to door transfers with no annoying stops.

Shuttle/Transfer options: please contact our Reservations team on 1800 383 583 for deals and prices.

How to get to the resort from Gold Coast Airport?

The best way to get to Turtle Beach Resort is by private shuttle bus transfer.  We operate our own transfers which offer door to door transfers with no annoying stops.

Shuttle/Transfer options: please contact our Reservations team on 1800 383 583 for deals and prices.

How far away are theme parks and attractions?

Most of the theme parks are off the M1 motorway, approximately 30-35 minutes drive north from the Resort.

Sea World is located in Main Beach about 15 minutes from the resort.

Currumbin Wildlife Sanctuary is located approximately 15-20 minutes South of the Resort

Turtle Beach Resort runs daily private shuttle bus transfers to all theme parks.

What are the check in and check out times?

Check in is anytime from 2pm and check out is by 10am.

If you arrive earlier than 2pm you are more than welcome to leave your bags at reception and you will be issued with a day pass allowing you to use all the facilities and pools until your apartment is ready for you.

How far to the beach?

The beach is approximately 300-400 metres so walking distance.  Mermaid Beach Surf Club is located approximately 1 km to the north with Nobbys Surf Club located approximately 1 km to the south.  The beach directly opposite the Resort is council patrolled all year round.

Any other questions? – contact our Reservations Team on 1800 383 583 or at res@turtlebeach.com.au

 

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