Are there lifts in the Resort?

Turtle Beach Resort was built as a 3 story-walk up complex and does not have any lifts located in any area of the building.  It is a 4 story climb from the underground car park to the 3rd level.

Can we have grocery items delivered to the Resort for our stay?

We recommend this as a perfect way to start your holiday so feel free to order your groceries online prior to your arrival.  As we are unable to accept or store your grocery items, please ensure your delivery time coincides with a time that you will be onsite to accept your groceries so that the delivery driver is able to contact you promptly on arrival.

Are hairdryers provided in the apartments?

Yes, hairdryers are provided in all the apartments.

Are there pool towels in the apartments?

Pool/beach towels are not provided in the apartments; however, we offer a pool towel hire service at Guest Services for $5 per towel for the duration of your stay, which can be laundered in your apartment.

Are the pools heated?

Our pools are gas heated to 26 degrees in the cooler months and solar heated to 26 degrees in the summer months

Are there restrictions on the slides?

The splash zone is recommended for children only. The drop slides have a safety height restriction of 145 cm Children taller than this can use the slides but at their own risk. There are no other restrictions on other slides however these are used at the guests own risk.

Are we wheel chair friendly?

The resort is a three story walk up complex with no way of manoeuvring a wheelchair to the 1st& 2nd floors. Even some of our ground floor apartments and walkways can have small steps to negotiate.

Does the resort supply amenities?

A convenient starter pack is provided on arrival in your apartment to get you through the first day or so with a few essential items, these include:

Roll of toilet paper / kitchen tidy bag / laundry powder / dish liquid / coffee / tea /sugar milk / soap & tissues.  These items are not replenished and may be purchased from fresh & tasty for your convenience.

Can you hire strollers/cots/high chairs etc. from the resort?

We have cots/strollers/high chairs available for hire for $9 each per day and bed rails available for $5 per day.  These should be preordered prior to arrival to avoid disappointment.

Is lined provided?

All linen is provided in your apartment and can be laundered at your convenience in your fully self-contained apartment.

Can we EFT our payment?

Turtle Beach Resort accepts visa and master card as our preferred method of payment. Alternatively, a money order / Bank cheque can be arranged ensuring ample time to arrive in the post.

Arriving after hours?

A telephone is located on the wall in the reception area that is accessible  for our late arriving guests with our night security on site to assist you with instructions on accessing your apartment keys.

Do you require a security bond on check in?

At check in a valid credit card and photo identification is required. A Cash Bond will be required if you cannot provide a valid credit card. Please note debit cards will not be accepted for security holds.  A $200 pre-auth security bond will be taken on arrival.

Is car hire available?

We recommend Star Rent a Car for all your car needs.  Feel free to contact us for further information or specials.

Is there car parking available at the resort?

One complimentary underground security car park is available for each apartment.

What is the height restriction on the car park?

The height restriction on the car park is 2.1 metres.

How far is the closest supermarket?

The closest supermarket would be Coles at Pacific Fair Shopping Centre which is approximately 2 km from the resort.

Do you allow Assistance and Therapy Dogs on your property?

Yes, we most certainly do allow all forms of Assistance and Therapy dogs to stay onsite with their carers.  All dogs must wear the appropriate collars and or jackets at all times whilst on the property and meet the hygiene and behaviour standards  appropriate for animals in public places.  Registration paperwork is preferred but not essential.

Is there babysitting facilities available at the resort?

We recommend Gold Coast Babysitters which can be booked prior to arrival or at Guest Services.  Please give at least 24 hours notice to avoid disappointment.

How to get to the resort from Brisbane Airport?

The best way to get to Turtle Beach Resort is by private shuttle bus transfer.  We operate our own transfers which offer door to door transfers with no annoying stops.

Shuttle/Transfer options: please contact our Reservations team on 1800 383 583 for deals and prices.

How to get to the resort from Gold Coast Airport?

The best way to get to Turtle Beach Resort is by private shuttle bus transfer.  We operate our own transfers which offer door to door transfers with no annoying stops.

Shuttle/Transfer options: please contact our Reservations team on 1800 383 583 for deals and prices.

 

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