Cancellation Policy

Should you need to cancel your booking between now and the seasonal cancellation deadlines listed below; your deposit will be refunded by cheque less a $25.00 administration fee and an additional 3.3% of the cost of the accommodation (if paid by credit card).

High Season (23/12/11 - 14/01/12, 21/09/12 - 06/10/12, 26/12/12 - 12/01/13 ). For amendments & cancellations received within 30 days of travel a 100% cancellation fee will apply.

Mid Season (15/01/12 - 28/01/12, 01/04/12 - 14/04/12, 29/06/12 - 14/07/12, 13/01/13 - 26/01/13, 28/03/13 - 07/04/13 ). For amendments & cancellations received within 14 days of travel a 100% cancellation fee will apply.

Low Season (all other dates). For amendments & cancellations received within 7 days of travel a 100% cancellation fee will apply.
Please contact the Reservations Team on 1800 383 583 for all amendments and cancellations.

 
2346 Gold Coast Highway
Mermaid Beach QLD Australia,4218
Phone: 07 5595 6666
Fax: 07 5554 6988
Freecall: 1800 383 583
Online Enquiry

SPECIALS!

STAY 7 PAY 5!
1 & 2 Bedroom Apartments

Includes Big Breakfast Starter Pack.
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Stay 7 Pay 6!

1 & 2 Bedroom Apartments
Includes movie tickets for Birch Carrol and Coyle, 1 round of putt putt per person and Club Turtle Sessions.

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CLUB TURTLE 5 NIGHT PACKAGES!

Check out our Club Turtle packages.
From $163 per night
.
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STAY 4 PAY 3!
1 & 2 Bedroom Apartments
Includes a $25 Rainforest Cafe Voucher, drink vouchers, 1 hour of tennis court hire.
Read more..


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