Booking Terms & Conditions – Turtle Beach Resort
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+61 7 5595 6666

Reservations: AUST: 1800 383 583, NZ: 0800 141 475

Booking Terms & Conditions

When you make a booking with us the following terms and conditions will apply:

1. Reservations
Rates, Quotes and Bookings
Bookings can be made via this website or by calling our resort on +61 7 5595 6666. All of our rates are “dynamic” and therefore subject to change without notification. All rates are quoted in Australian Dollars. Any verbal quote given is only an estimate of the price, and all Reservation prices will be subject to confirmation at the time of booking. All rates are quoted in Australian Dollars. Please note a 1.65% credit card surcharge applies to all transactions.
2. Age Requirement To book at Turtle Beach Resort, you must be over the age of 18 years. Proof of identification and/or age will be required on check in.  All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian cannot provide current photo I.D. when requested at check-in.
3. Booking Arrangements The person making a booking shall be deemed to have accepted the booking conditions on behalf of all persons travelling.
4. Child Policy
Please check room occupancies carefully.  Children 0-2 years inclusive are free of charge using the existing bedding in each apartment.  Additional bedding must be pre ordered if required, however must not exceed the maximum bedding conditions of the apartments.  Charges apply for additional bedding.
5. Check In/ Check Out Our check-in time is 2pm and check-out time is 10am. Once you arrive at the resort please make your way to reception for check in. Your room will be made available from 2pm at the earliest however, should you arrive earlier than 2pm we encourage you to relax within the resort until your room is ready. Our guest services staff will be happy to issue you with a day pass so that you can use our fabulous facilities and perhaps grab a meal in one of our food and beverage outlets. Should you wish to guarantee a check in before 2pm, we suggest that you book the previous night’s accommodation. If arriving outside of reception hours please contact our night service staff by lifting the telephone receiver located near reception and an explanation of key collection will be given. The resort requires check out no later than 10am to ensure rooms are available for afternoon arrivals that day.
6. Check In Requirements
All guests are required to provide a credit card pre-authorisation to the value of $200.00 on arrival to cover any miscellaneous charges.  Where a credit card is not available a $200.00 cash deposit will be required. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. Any personal information contained on the collected ID will be securely stored and carefully disposed of at the end of its usefulness.
7. Changes and Cancellations Any changes made to your booking must be made via our Reservation Team during office hours on +61 7 55956666 or 1800 383 583 or via email at res@turtlebeach.com.au. We will do our best to assist you, but cannot guarantee that changes can be made. Such changes will depend on the terms and conditions of your particular booking. All cancellations are subject to the terms and conditions of your original booking. Additional services, pre-ordered such as transfers, tickets and amenities requiring cancellation may be charged cancellation fees. Bookings made through third party suppliers are subject to the terms and conditions of that supplier and therefore changes and cancellations cannot be made directly with the Resort. Guests wishing to change rooms after check in will incur a cleaning fee of $150 AUD
8. Packaged Rates If at any time a value add, inclusion or bonus is sold as part of a package, that portion of the package is deemed to be included wholly within the package and may not be dissected, removed, exchanged or redeemed for cash, even in the event that the portion, inclusion, value add, or bonus is not utilised.
9. Room Services
Turtle Beach Resort is a fully self-contained apartment complex and does not provide daily servicing or full amenities.  A small selection of cleaning items is provided at the beginning of your stay with additional items available for purchase from our Convenience Store.  A mid-week service is provided for bookings of 9 nights or more.  Additional room services are available and will incur an incidental charge.
10. Non-Smoking
Policy
All Turtle Beach Resort apartments and guest areas are non-smoking.  We ask that you refrain from smoking in your room or public areas.  Smoking on your rear balcony is permitted as long as it does not interfere with the enjoyment of surrounding guests.  Evidence of smoking in rooms will incur a cleaning fee payable by the guest.
11. Force Majeure We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Turtle Beach Resort or Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
12. Travel Insurance We strongly recommend Travel Insurance for all of those unexpected events leading to last minute cancellation.
13. Request Policy Whilst we attempt to satisfy all special requests please understand that it may not be possible to do so, regardless of the date your booking was made. Certain room placement requests can be guaranteed by paying an additional $40.00 per night; we advise you to contact our Reservations Team on 1800 383 583 should you wish to arrange this. If you do not wish to pay the guarantee fee, you will be allocated the most appropriate room available at the time of finalising your booking. Should you consider the apartment you have booked not suitable, upgrades or relocations can be requested – subject to availability and at an additional cost. Guests wishing to change rooms after check-in will incur a cleaning fee.
14. Best Rate Guarantee Policy Our website offers the best publicly advertised room rates solely for apartments under the management of Turtle Beach Resort excluding the sale of packaged rates and offers not available to the general public. As all of our rates are dynamic and subject to change without notice, once you have booked your accommodation at a selected rate, you will be deemed to have accepted the terms and conditions of your booking and as such, should a cheaper rate be advertised at a later stage, any allowable charges will be in accordance with your terms and conditions.  For exclusive discounted rates and deals join our Turtle Beach Gold Membership for free.
14. Access Turtle Beach Resort was built as a 3 storey walk up complex and doesnt have any lifts located in any area of the building. It is a 4 storey climb from the underground car park to the 3rd level. We don’t recommend our resort as a disabled/accessible resort due to the number of stairs throughout the complex and limitied accessibility to all facilities. There is no way of manoeuvring a wheel chair to the 1st & 2nd floors. Even some of our ground floor apartments and walk ways can have small steps to negotiate. The Deck Restaurant and Bar is only accessible via stairs and many of the paths through the resort have a width less than 813cm.