Club Turtle Terms & Conditions | Turtle Beach Resort
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+61 7 5595 6666

Reservations: AUST: 1800 383 583, NZ: 0800 141 475

Club Turtle Terms & Conditions

All sessions are three hours in duration and can be pre booked at the cost of $25.00 per session. Don’t forget, many of the resort’s fabulous packages already include a complimentary session per child aged between 4 and 12 years. Not sure if you have sessions already included? Feel free to check the terms and conditions of your package or contact our friendly reservations team.

All bookings must be cancelled 24 hours in advance by telephoning Club Turtle directly or via reception.

The entire amount will be forfeited by the guest if they fail to attend the session or do not give the 24 hour notice for cancellation.

Late attendance will not be discounted and the $25.00 charge for three hours will apply.

The guest account will be automatically charged.

At the conclusion of the session the child will be collected promptly. A two dollar per minute per child, late fee will apply for each minute the parent is late.

After a 15 minute period a qualified carer will be contacted and the child will be looked after by this person. All costs incurred are the responsibility of the parent/guardian and will be automatically applied to their room account.

If the child does not settle in the first 30 minutes, the parent will be contacted for collection and no charge will apply.

All children must adhere to our group friendly policy outlined in the Club Turtle Reception area.

We are unable to administer any medication in any form including epipens. Medication of any form will not be kept in Club Turtle. Parents will be called immediately if any injury occurs that requires attention, as well as nose bleeds. In the case of a more serious medical issue arises the parent and the Ambulance will be called immediately.

Each session has a maximum capacity of 24 children– a waitlist is held pending any cancellations.

The Club is located next to guest services. Sessions vary – see reception or our website for session times.

Lunch & Dinner are available during the 1pm & 5pm sessions for an extra charge and is automatically charged to the guest account.

Guests must remain on the grounds of Turtle Beach Resort at all times

We have a ‘No Nut’ policy. Food or drink is not to be bought into the centre at any time.

Toys or personal belongings including IPODS and IPHONES are not to be brought into the centre.