Club Turtle Terms & Conditions | Turtle Beach Resort
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+61 7 5595 6666

Reservations: AUST: 1800 383 583, NZ: 0800 141 475

Club Turtle Terms & Conditions

TURTLE BEACH RESORT KIDS CLUB TERMS & CONDITIONS

We are open for daily sessions

Morning Session 9am-12pm Lunch session: 1pm-4pm and Dinner Session: 5:15pm-8:15pm.

Sessions may be cancelled due to low attendance numbers or weather.

You will be notified by phone if a session is cancelled – we apologise for any inconvenience.

Open to all children between the ages of 4 & 12 years ONLY. We are unable to accept children under 4 years of age.

All children must be signed in and out of our Kids Club sessions (see below) children will not be released on any other circumstance.

Children must be signed out by a parent or guardian listed on the sign-in form- parents may be contacted for confirmation and all parents or guardians are required to be 18yrs or older – I.D will be required – we are unable to release children into the care of a person aged under 18 years of age.

All participating children must be collected before the designated session closing time.

All sessions require a minimum number of 4 children for the session to proceed- parents will be notified via phone 2 hours prior to session start time if the session is cancelled.

Children will be always supervised.

Please advise our Kids Club staff at the time of booking if any children have allergies and or dietary requirements.

OTHER INFORMATION

Our Kids Club at Turtle Beach Resort is NOT a licensed daycare centre.

All our Staff hold Blue Cards and are trained in First Aid and CPR.

For everyone’s safety security cameras are used for our CCTV footage.

We are unable to offer one on one care.

Our Kids club holds a maximum capacity of children (depending on availability) and is available only for guests/children staying at the resort. Bookings are essential.

Parents MUST STAY on the resort premises whilst children attend our Kids Club.

The parent must always be contactable via the phone numbers provided on the booking.

If a member of staff feels that any child is not enjoying the activities and entertainment or is distressed, upset, or misbehaving in any way, staff may choose to contact parents for the collection of their child.

The resort is not responsible for any loss of personal items while under care or throughout the activities.

No mobile phones, IPad or electronics are allowed in Kids Club.

Children must be fully toilet trained and not in nappies! Our staff are unable to assist with any toileting needs of children.

All photographs taken in Kids Club are to be taken by an authorised staff member-only and I consent to photography.

No outside food or drink may be brought into Club Turtle – water is provided for all children

EMERGENCY INFORMATION

In the event of a Resort emergency, all children will be escorted to our approved evacuation points – Parents can collect children from these areas.

In the event of an illness or accident (when the Kids Club staff members are unable to contact the parent/guardian) Kids Club staff will provide Medical or Hospital attention to your child.

Parents will be responsible for any expenses incurred for Medical treatment and Transport.

FEE’S AND CHARGES

Club Turtle Kids Club Session $25.00 per child.

Morning Tea: free – when attending a morning club turtle session.

Lunch: extra cost – $5.00.

Dinner: extra cost- $8.50.

Any cancellations with less than 24hrs notice or a no show, guest’s rooms will be charged the full amount per child.

Late Charges applicable $2.00 per minute, per child.

After a 30-minute period, and approved personal babysitter will be arranged at your expense and charged to your room.

Guests must remain on the grounds of Turtle Beach Resort at all times

We have a ‘No Nut’ policy. Food or drink is not to be bought into the centre at any time.

Toys or personal belongings including IPODS and iPhones are not to be brought into the centre.