PLEASE NOTE ALL PRICES/RATES SHOWN ARE CORRECT AT THE TIME OF ISSUE

BUT ARE SUBJECT TO CHANGE WITHOUT NOTICE

ACTIVITIES

Our activities program runs 7 days a week with 3-4 activities per day, including a variety of craft, colouring, looming, bubble art,  princess & pirate parades and appearances from our turtle mascots Shelldon & Shelley.  We also have Tiny Turtle time specifically for our toddlers.  Activities and times are subject to change without notice and may also be subject to daily weather conditions so please check with Guests Services Team for an updated timetable on check in.

AIRCONDITIONING

All apartments have air conditioners located in the living rooms, with ceiling fans in the bedrooms.  Our 2 Bedroom Family Suites have air conditioning in all bedrooms and living areas.

AMENITIES PACK

Turtle Beach Resort is a fully self-contained apartment complex so full amenities are not supplied. A starter pack of amenities, including dish washing powder, dish washing liquid, tidy bags, dish washing cloth, soap, toilet rolls, tea, coffee, sugar and milk is provided in the apartment upon arrival, however this is not intended to be an exhaustive supply for use during your stay. Should guests wish to replenish these supplies, our onsite “Fresh and Tasty” convenience store is located on the northern side of the complex.

APARTMENT FACILITIES
Full Size Kitchen, Microwave and Oven and Dishwasher

Top Loading Washing Machine & Dryer

Air Conditioning

Ceiling Fans

Flat Screen Television

Foxtel (selected channels)

Clock Radio, Bedding and Linen

Bath and Shower Essentials

Bath Towels

Iron and Ironing board

Hairdryer

Electronic Safes

Amenity Starter Pack

ATM

Located in the “Fresh and Tasty” convenience store, with a maximum withdrawal of $200 per transaction.

FOXTEL

Complimentary Foxtel is available in all apartments; channels include:

Fox 1, 2, 3, Fox 8, Sky News, Nickelodeon

Nick Jnr

Max

TV1, Lifestyle, Showtime Premium,

Showtime Action

Showtime Drama

Showtime Comedy

BABYSITTING

Babysitting is available through Gold Coast Baby Sitters. Bookings are essential, please see our Guest Services Team for assistance.

BBQ AREAS

There are 8 complimentary BBQ areas located throughout the resort. No bookings are required, however we do ask guests to be mindful of sharing space during peak times.

CAR PARKING

The Resort has two complimentary, secure, underground car parks, one located on either side of the resort. Each apartment will have ONE car park available to use.  Guest parking is not allocated, however guests are usually able to park close to their allocated stairwell/apartment for convenience. The car park height is 2.1m, with a limited number of oversized vehicle car parks are available on the TB2 side of the Resort in front of “Fresh and Tasty” (on a first served basis).  Additional parking is available in the surrounding streets for a second car or oversized vehicles.

CAR HIRE

Car Hire can be arranged via Guest Services through our partners at Star Rent-a-Car.

CINEMA

The onsite cinema is complimentary and seats approximately 20 people.  Movies’ screen 4 times daily; check with Guest Services for further details and schedules.

CLUB TURTLE

Club Turtle is a supervised kids club for children ages 4-12 years.  There are activities, games, Xboxes etc to keep children occupied and special events such as discos, parties and treasure hunts which pop up regularly. One voucher per child is needed to enter the club and many of our packages include complimentary sessions, however if your package does not include a session, the cost is $25 per voucher. There are 3 x 3 hour sessions daily, which are subject to change depending on Resort occupancy and seasonal conditions. All bookings are made at the Resort after check in through the Club Turtle booking booth which is located adjacent to Guest Services.

Additional information and terms & conditions

DAY SPA TREATMENTS

For appointments please contact Guest Services. Our Massage and Beauty Therapist accepts cash only.

Spa Menu

“FRESH AND TASTY” CONVENIENCE STORE

Open from 7:00am to 8:00pm and located on the northern side of the complex. As well as all those last minute grocery items such as fruit, vegetables, bread and milk, “Fresh and Tasty” serves takeaway coffees, healthy fruit smoothies, acai berry bowls, sandwiches, toasties, muffins and pies.   You will also find an extensive selection of Turtle Beach clothing, beach towels and souvenir items to take back home with you plus a great range Wahu and Speedo swimming apparel such as floaties, goggles, pool toys and floats.

Current Menu

GAMES ROOM

The resort offers a games room with coin operated games open from 7:30am until 9:00pm daily.

GUEST SERVICES/TOUR DESK

Guest Services/Tour Desk is open from 7:00am until 7:00pm Sunday to Thursday and 7:00am to 9:00pm Friday and Saturday. All theme park tickets, tours and transfers are available as well as providing assistance with all manner of questions relating to the Resort and the surrounding areas.

GYMNASIUM

Our gymnasium is located in the basement of the southern complex (stairwell 19) and is open from 6.00am until 8.30pm daily. This facility is complimentary for resort guests.

HIRE

Turtle Beach Resort offers a hire service of the following;

Cot & Linen – $9.00 per night.

Strollers – $9.00 per night.

High Chairs – $9.00 per night.

Bed Guards – $5.00 per night.

Rollaway Bed – $42.00 per night.

All townhouses have now been equipped with stairgates which are free of charge to our guests.

INTERNET

Wireless internet is now available free of charge. Please note download limits do apply.

LIFTS

The Resort is a 3-storey walk up building and does not have lifts in any of our areas.

LINEN

All our apartments are fully self-contained and include all linen (sheets, bath towels, bath mats, face washers etc.) Additional bath towels are available at reception for $3.00 per towel. Pool towels are available at Guest Services for $5.00 per towel, a once off payment for the duration of the stay.  Should you stay with us exceed 8 nights a complimentary mid stay or weekly service will be provided and includes a full linen change.

MAINTENANCE

All care is taken to present apartments to the highest standard and a constant maintenance program has been implemented to assist with this goal. As each apartment is individually owned there may be slight differences in presentation and appearance based on the owners specific taste. Please contact Guest Services if you have any concerns regarding maintenance.

MAP

Resort Map

MASSAGE AND SPA TREATMENTS

For appointments please contact Guest Services. Our Massage and Beauty Therapist accepts cash only.

Spa Menu

PHONE CALLS

Local calls, phone cards and 1300 numbers are charged a $0.80 flag fall, 1800 numbers are free of charge. Please note Brisbane is not a local call.

POOL HOURS/ TEMPERATURES

The Resort has 4 pool areas throughout the complex with both a lagoon area, children’s wading area and 25 metre lap pool on each side (one designated to over 18’s only).  In addition to the pool areas, the “Splash Zone”, our water play area, including six slides is also available for guest use.

All pool areas are open between 7:30am and 9:00pm. Children under 14 are to be accompanied by an adult at all times.

WINTER- All pools GAS heated to 26-28 degrees

SUMMER- All pools SOLAR heated to 26-28 degrees

Temperatures are set to Gold Coast City Council regulations.  Please note that the “Splash Zone” is not heated.

PUTT PUTT

Turtle Beach Resort boasts a 15 hole themed Putt Putt Course which winds its way around the 4 acre resort.

$5.00 per child, $7.00 per adult or $17.00 per family of 2 adults and 2 children.

ROOM ALLOCATIONS

All rooms are allocated prior to your arrival and are based on room availability and requests made at the time of allocation.  It will not always be possible to allocate your preferred room, area or floor level on each occasion due to a variety of factors, although we are more than happy to take any requests you may have.  Charges will apply should you wish to change rooms during your stay.

SAFETY DEPOSIT BOXES

Electronic safety deposit boxes are located in each apartment and are free of charge.  We strongly suggest that it is used for all valuables during your stay.

SAUNAS

There are 2 saunas, one located in the gymnasium and the other located in the southern lagoon pool area.

SERVICING

Guests receive a complimentary mid-stay or weekly service(see below) if staying for 9 nights or more.

Extra Servicing

Part Service – (Beds made, kitchen, bathrooms checked & re-stocked with towels & amenities)

1 bed- $24

2 bed- $27

3 bed- $30

Full Service – (Beds made with fresh linen, kitchen, bathrooms checked and re-stocked with towels & amenities, vacuum if needed).

1 bed- $48

2 bed- $55

3 bed- $70

SECURITY

Our grounds, stairwells and car parks are well secured and your room key will be required to access many areas of the Resort.  We see this as a positive step in ensuring that you and your children are in a safe environment at all times.  We recommend that you keep your valuables secure and your door/windows locked anytime your apartment is vacant.

Security Guard on site: Sun – Thurs: 7pm – 5am, Fri – Sat: 9pm – 7am

SHOPPING

Located within walking distance of the resort are an assortment of shops and facilities including medical centre, pharmacy, newsagent, hairdresser and numerous eateries. Pacific Fair Shopping Centre is a short drive from the resort and has over 320 specialty shops.

SMOKING

All apartments are non-smoking. Smoking is also prohibited in all common areas, including food outlets, children’s playgrounds, tennis courts and pool areas. Smoking is permitted on the back balcony of your apartment, with the glass door closed to avoid smoke contamination indoors. Additional cleaning charges will be applied if smoking is evident.  Please be considerate of you neighbours’ rights to enjoy their own outside areas.

SPAS

Outdoor spa baths are located in each of the pool areas and are heated to 38 degrees all year round.

SPLASH ZONE

Our water playground has 4 water slides, 2 toddler slides, dumping bucket, water cannons and more and is is located on Northern side of the Resort. The Splash Zone is open from 9am-5pm daily, however during the cooler months the Resort will adjust the opening times to 10am – 4pm daily. The Splash Zone is for children only and some of the slides are not recommended for children taller than 145cm. Children taller than this use at the their own risk.  Restrictions apply for the safety of all guests.

SWIMMING POOLS

Swimming pools are solar heated all year round with additional gas heating to 26 degrees during the cooler months. Adult supervision is required for all children under 14 years. An adult only pool is located in TB1 and we respectfully ask that persons under the age of 18 years avoid this area.

TENNIS COURTS

We have a floodlit tennis court on the Southern side of the resort.  Equipment hire is available for $5.00 per hour. Bookings are essential via Guest Services.

THE DECK

“The Deck” is located on the northern side of Resort, open 7 days a week from 7am until 8pm for breakfast, lunch and dinner*. The Deck is fully licensed offering a menu of wood fired pizzas, main meal options, salads, kids meals, snacks and drinks. All menu items are also available Takeaway. Last orders taken by 8pm and payment is accepted by cash, Eftpos or room charge.

*Opening & closing times are subject to change depending on occupancy.

Current Menu

TRANSFERS

Turtle Beach Resort Buses travel to all Theme Parks daily as well as shopping centres, Gold Coast and Brisbane Airports. Airport transfers can be booked prior to arrival with our Reservations Teams.  All other transfers can be booked with Guest Services whilst at the Resort (fees apply).

Additional information and pricing

TOURS, THEME PARKS AND DAY TRIPS

Guest Services can assist with booking all your local attractions, included theme parks, tours and shows.  Alternatively all your requirements can be prebooked with our Reservations Team.

Enquire or Request a Quote

 


FREQUENTLY ASKED QUESTIONS:

Are there lifts in the Resort?

Turtle Beach Resort was built as a 3 story-walk up complex and does not have any lifts located in any area of the building.  It is a 4 story climb from the underground car park to the 3rd level.

Does Turtle Beach Resort have any “disabled/accessible” rooms?

We do not recommend our Resort as a disabled/accessible Resort due to the number of stairs throughout the complex and limited accessibility to all facilities.

Are there pool towels in the apartments?

Pool/beach towels are not provided in the apartments; however we offer a pool towel hire service at Guest Services for $5 per towel for the duration of your stay, which can be laundered in your apartment.

Can we have grocery items delivered to the Resort for our stay?

We recommend this as a perfect way to start your holiday so feel free to order your groceries on line prior to your arrival.  As we are unable to accept or store your grocery items, please ensure your delivery time coincides with a time that you will be onsite to accept your groceries so that the delivery driver is able to contact you promptly on arrival.

Are hairdryers provided in the apartments?

Yes hairdryers are provided in all the apartments.

Are the pools heated?

Our pools are gas heated to 26 degree in the cooler months and solar heated to 26 degree in the summer months.  Splash Zone is not heated.

Are there restrictions on the slides?

The Splash Zone is for children only and some of the slides have a safety height restriction of 145cm and are not recommended for children taller than this. Children taller than 145cm use at their own risk.  Restrictions apply for the safety of all guests.  Please follow the directions of the attendants as the safety of guests is our priority.

Are we wheel chair friendly?

The resort is a three story walk up complex with no way of maneuvering a wheel chair to the 1st & 2nd floors. Even some of our ground floor apartments and walk ways can have small steps to negotiate.  “The Deck” Cafe can only be accessed via stairs and many of the paths through out the Resort have a width less than 813cm.

Does the resort supply amenities?

A convenient starter pack is provided on arrival in your apartment to get you through the first day or so with a few essential items, these include:

Roll of toilet paper / kitchen tidy bag / laundry powder / dish liquid / coffee / tea /sugar milk / soap & tissues.  These items are not replenished and may be purchased from fresh & tasty for your convenience.

Can you hire strollers/cots/high chairs etc. from the resort?

We have cots/strollers/highchairs available for hire for $9 each per day and bed rails available for $5 per day.  These should be preordered prior to arrival to avoid disappointment.

Is lined provided?

All linen is provided in your apartment and can be laundered at your convenience in your fully self-contained apartment.

Can we EFT our payment?

Turtle Beach Resort accepts Visa and Mastercard as our preferred method of payment. Alternatively a money order / Bank cheque can be arranged ensuring ample time to arrive in the post.  We do not currently support bank deposits as a form of payment.

Arriving after hours?

A telephone is located on the wall in the reception area that is accessible  for our late arriving guests with our night security on site to assist you with instructions on accessing your apartment keys.

Do you require a security bond on check in?

At check in a valid credit card and photo identification is required. A Cash Bond will be required if you cannot provide a valid credit card. Please note debit cards will not be accepted for security holds.  A $200 pre auth security bond will be taken on arrival.

Is car hire available?

We recommend Star Rent-aCar for all your car hire needs.  Feel free to contact us for further information or specials.

Is there car parking available at the resort?

One complimentary underground security car park is available for each apartment.

What is the height restriction on the car park?

The height restriction on the car park is 2.1 metres.

How far is the closest supermarket?

The closest supermarket would be Coles at Pacific Fair Shopping Centre which is approximately 2 km from the resort.

Do you allow Assistance and Therapy Dogs on your property?

Yes we most certainly do allow all forms of Assistance and Therapy dogs to stay onsite with their carers.  All dogs must wear the appropriate collars and or jackets at all times whilst on the property and meet the hygiene and behaviour standards  appropriate for animals in public places.  Registration paperwork is preferred but not essential.

Is there babysitting facilities available at the resort?

We recommend Gold Coast Babysitters which can be booked prior to arrival or at Guest Services.  Please give at least 24 hours notice to avoid disappointment.

How to get to the resort from Brisbane Airport?

The best way to get to Turtle Beach Resort is by private shuttle bus transfer.  We operate our own transfers which offer door to door transfers with no annoying stops.

Shuttle/Transfer options: please contact our Reservations team on 1800 383 583 for deals and prices.

How to get to the resort from Gold Coast Airport?

The best way to get to Turtle Beach Resort is by private shuttle bus transfer.  We operate our own transfers which offer door to door transfers with no annoying stops.

Shuttle/Transfer options: please contact our Reservations team on 1800 383 583 for deals and prices.

How far away are theme parks and attractions?

Most of the theme parks are off the M1 motorway, approximately 30-35 minutes drive north from the Resort.

Sea World is located in Main Beach about 15 minutes from the resort.

Currumbin Wildlife Sanctuary is located approximately 15-20 minutes South of the Resort

Turtle Beach Resort runs daily private shuttle bus transfers to all theme parks.

What are the check in and check out times?

Check in is anytime from 2pm and check out is by 10am.

If you arrive earlier than 2pm you are more than welcome to leave your bags at reception and you will be issued with a day pass allowing you to use all the facilities and pools until your apartment is ready for you.

How far to the beach?

The beach is approximately 300-400 metres so walking distance.  Mermaid Beach Surf Club is located approximately 1 km to the north with Nobbys Surf Club located approximately 1 km to the south.  The beach directly opposite the Resort is council patrolled all year round.

Any other questions? – contact our Reservations Team on 1800 383 583 or at res@turtlebeach.com.au

 

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